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Terms & General Conditions

Last update: 25.01.2024

§ 1 Scope of application

(1) These terms and conditions apply to contracts for the rental of Bungalows for accommodation purposes, as well as all other services and deliveries provided by the host for the customer.

(2) The subletting or re-letting of the rooms provided and their use for purposes apart from accommodation requires the prior written consent of the host.

(3) The customer’s terms and conditions shall only apply if this has been expressly agreed in writing in advance.

§ 2 Conclusion of contract, partners, limitation period

(1) The contract is concluded upon acceptance of the customer’s booking by the Bungalow. This means that an accommodation contract is already concluded with the customer’s telephone reservation and the hostl’s verbal confirmation of the booking. The host is free to confirm the room booking in writing.

(2) The contractual partners are the host and the customer. If a third party has booked on behalf of the customer, he shall be liable to the host together with the customer as joint and several debtors for all obligations arising from the closed accommodation contract.

(3) All claims against the host shall generally become time-barred one year after the commencement of the regular limitation period based on knowledge. Claims for damages shall become statute-barred after 3 years, irrespective of knowledge. The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the host.

§ 3 Services, prices, payment, offsetting

(1) The host is obliged to keep the rooms booked by the customer available and to provide the agreed services.

(2) The customer is obliged to pay the host’s applicable or agreed prices for the provision of the bungalow and the other services utilized by the customer. This also applies to services and expenses of the host to third parties arranged by the customer.

(3) The agreed prices include the respective statutory value-added tax. If the duration between the conclusion and fulfilment of the contract exceeds 6 months and the bungalow standard pricing for such services increases, the host may raise the contractually agreed price by a reasonable amount, but not exceeding 5%. In addition a Kefalonia city tax is being surcharged in the name of the Kefalonia tourism board. The city tax is € 1.50 per person, per night.

(4) The prices may also be changed by the host if the customer subsequently requests changes to the number of bungalows booked, the host’s services, or the length of the guest’s stay, and the host agrees to this.

(5) The hosts’s invoices, including those without a due date, are payable net immediately upon receipt of the invoice without deduction. The host is entitled to declare accrued receivables due at any time and to demand immediate payment. In the event of late payment, the host is entitled to charge the applicable statutory default interest of currently 4% or, in the case of legal transactions in which a consumer is involved, 4% above the base interest rate. The host reserves the right to prove higher damages.

(6) The host is entitled to demand an appropriate advance payment or security deposit upon conclusion of the contract or thereafter, following the legal provisions for package holidays. The amount of the advance payment and the payment dates may be agreed in writing in the contract.

(7) The customer may only offset or reduce a claim of the host with an undisputed or legally binding claim.

§ 4 Withdrawal by the customer (cancellation) / non-utilization of the hosts’s services (no-show)

(1) Cancellation by the customer of the contract concluded with the host requires the written consent of the host. If no such information is provided, the agreed price from the contract must be paid, even if the customer does not utilise contractual services. This shall not apply in the event of a breach of the host’s obligation to respect the rights, legal interests, and interests of the customer. The customer can no longer reasonably be expected to adhere to the contract as a result, or is otherwise entitled to a statutory or contractual right of cancellation.

Our cancellation policy in detail:

  • Refund up to 7 days before arrival:
    50% of the entire accommodation amount

  • Refund from 7 to 1 day before arrival:
    no refund possible

(2) If the host and the customer have agreed in writing on a date for a cost-free cancellation of the contract, the customer may cancel the contract up to that date without incurring payment or damage compensation claims by the host. The customer’s right of cancellation shall expire if he does not exercise his right of cancellation in writing to the host by the agreed date unless there is a case of cancellation by the customer according to para. 1 sentence 3.

(3) The customer is free to demonstrate that the above-mentioned claim has not occurred or has not occurred in the amount claimed.

§ 5 Cancellation by the host

(1) If the customer’s right to cancel the contract free of charge within a certain period has been agreed in writing, the host is entitled to cancel the contract during this period if there are inquiries from other customers for the contractually booked bungalows. And, if the customer does not waive his right of cancellation upon inquiry by the host.

(2) If an agreed advance payment or an advance payment is demanded following § 3 para. 6 above is not made even after a reasonable grace period set by the host has expired, the host shall also be entitled to withdraw from the contract.

(3) Furthermore, the host is entitled to extraordinary cancellation of the contract for objectively justified reasons, for example, if force majeure or other circumstances for which the host is not responsible make it impossible to fulfill the contract. Furthermore, if bungalows are booked under misleading or false statements of material facts, e.g. in the person of the customer or the purpose. Or, if the host has justified reasons to believe that the use of the host’s services may endanger the smooth operation, security, or public reputation of the bungalows without this being attributable to the hosts’s sphere of control or organisation; there is a breach of § 1 para. 2.

(4) In the event of justified cancellation by the host, the customer shall have no claim to compensation.

§ 6 Bungalow provision, handover, and return

(1) The customer shall not acquire any claim to the provision of specific bungalows.

(2) Booked bungalows are available to the customer from 3:00 pm on the agreed day of arrival.

(3) The customer is not entitled to earlier availability.

(4) On the agreed day of departure, the bungalow must be vacated and made available to the host by 11:00 am. at the latest. Thereafter, the host may charge the customer due to the late vacating of the bungalow for its use beyond the contract period. This shall not result in any contractual claims for the customer. The customer is free to prove that the host has no or a significantly lower claim to a usage fee.

§ 7 Liability of the host

(1) The host shall be liable for its obligations under the contract with the diligence of a decent businessman. Claims of the customer for damages are excluded. Excluded from this are damages resulting from injury to life, body, or health, if the host is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the host, and damages based on an intentional or negligent breach of typical contractual obligations of the host. A breach of duty by a legal representative or vicarious agent is equal to a breach of duty by the host. If any disruptions or defects arise in the hosts services, the host shall make every effort to rectify them upon gaining knowledge of them or upon prompt complaint by the customer. The customer is obliged to contribute to a reasonable extent to resolve the disruption and minimise possible damage.

(2) The host shall be liable to the customer for items brought into the bungalow in accordance with the statutory provisions, i.e. up to one hundred times the bungalow rate, up to a maximum of €3,500.00, and for money, securities and valuables up to €800.00. Money, identification papers and documents, and valuables up to a maximum value of €2,500 may be stored in the bungalow safe. The host recommends that guests make use of this option. Liability claims expire if the customer does not notify the host immediately after becoming aware of the loss, destruction, or damage. The above paragraph 1 sentences 2 to 4 shall apply accordingly to any further liability of the host.

§ 8 Special provisions

(1) Pets are not permitted in the bungalows.

(2) It is permitted to bring or consume food or drinks prepared or purchased outside. The host accepts no liability for hygiene, vermin infestation, damage to health and other consequences of the consumption and storage of food and drinks brought into the bungalows. 

(6) Check-in is from 15.00 (other schedules before consultation only)

(7) Check-out is until 11.00h am.

§ 9 Final provisions

(1) Amendments or additions to the contract, the acceptance of the application, or the terms and conditions for the accommodation should be made in writing. Unilateral amendments or additions by the customer are invalid.

(2) The place of fulfilment and payment is the registered office of the host.

(3) The exclusive place of jurisdiction for commercial transactions is the registered office of the host.

(4) Greek law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

(5) Should individual provisions of these General Terms and Conditions for the Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.